Tuesday, April 10, 2012 the Consumer Financial Protection Board announced that it is considering new rules to govern the mortgage servicing industry.
The rules are meant to increase transparency and clarity to the mortgage holder. Specifically they would require mortgage holders to warn homeowners prior to any interest rate adjustments, provide options for delinquent homeowners to avoid foreclosure and investigate reported errors within 30 days, among other items.
Richard Cordray, the head of the CFPB said, “for too long, mortgage servicers have not been held accountable to their customers, and the result has been profoundly punishing to homeowners in distress,” Cordray said. “It’s time to put the ‘service’ back in mortgage servicing.”
Mortgage servicers are responsible for collecting mortgage payments, as well handle consumer inquiries, loan modifications and foreclosures.
The industry has come under fire for widespread examples of forged and shoddy paperwork. Five of the largest bank-run mortgage servicers agreed to a $25 billion settlement with state and federal agencies earlier this year over the issue, the largest corporate payout since the tobacco industry settlement in the 1990s.
Past attempts at stricter regulations have failed because the industry itself is so diverse and governed by several different bodies. But, the CFPB is the first agency to have jurisdiction over all various mortgage servicers and the power to write rules to govern them.
An official notice of the rulemaking is expected to be published this summer.



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